Returns & Exchanges Policy

Return Eligibility:
- Items may be returned within 30 days of receipt
- Items must be in original, unused condition with all packaging intact
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the return is due to our error

Non-Returnable Items:
The following items cannot be returned:
- Opened Pokémon card packs or boxes
- Custom or personalized items
- Items marked as final sale
- Digital products

How to Initiate a Return:
1. Contact our customer service team at returns@evolvedmarketplace.net
2. Include your order number and reason for return
3. You will receive return instructions and a return authorization number
4. Ship items back in secure packaging with the return authorization number clearly marked

Refund Process:
- Once your return is received and inspected, we'll send you an email to notify you that we've received your return
- If approved, your refund will be processed within 3-5 business days
- Refunds will be issued to the original payment method

Exchanges:
If you need to exchange an item for a different size, color, or product:
1. Initiate a return following the steps above
2. In your return request, mention that you'd like to exchange the item
3. Specify which item you'd like instead
4. Once your return is received, we'll ship the new item to you

Damaged or Defective Items:
If you receive a damaged or defective item:
1. Contact us within 48 hours of receipt
2. Include photos of the damage
3. We'll arrange for a replacement or refund at no additional cost

Questions?
If you have any questions about our return policy, please contact our customer service team at returns@evolvedmarketplace.net